The Client
A multi-specialty clinic in Chennai with six departments served by a single front-desk receptionist, handling 150–200 calls a month with 40–50 missed after 7 PM.
The Challenge
Every month 40–50 calls went unanswered, all after hours or on weekends, with no way to capture those patient enquiries. During peak hours the front desk was overwhelmed, leaving in-clinic patients waiting, and the appointment book sat at just a 58% fill rate.
Our Approach
We deployed an AI receptionist for all after-hours inbound calls, added a WhatsApp bot for enquiries via the clinic’s WhatsApp number, and built a CRM pipeline with automated follow-up for every new patient.
What We Built
The Results
"Our phone was a black hole after 7 PM. Now it’s a booking machine. We also stopped losing patients to no-shows — the automated reminders made a massive difference to our revenue per month."
Key Learnings
After-hours coverage was the obvious win, but the no-show reduction was the quiet revenue driver. Automated reminders recovered appointments that were already booked but would otherwise have evaporated.